Tata Motors Nepal has announced a host of unique service offerings for its passenger vehicle customers in Nepal. The company will roll-out first-of-its-kind service initiatives like Fast track service within 90 minutes, quick repairs with a promise to deliver cars within 48 hours, a 24X7 Customer Assistance Centre, free pick-up and drop facility for servicing cars and the Tata Motors Connect mobile application.  All these services will further enhance the customer experience and embody the commitment of Tata Motors to consistent quality of service.

tatamotorsnepalservice1tatamotorsnepalservice2These services were inaugurated  by Mr. Sachin Sawhney, Head – Customer Support, Passenger Vehicles, International Business, Tata Motors along with Mr. Rajan Babu Shrestha, COO, Sipradi Trading Pvt Ltd, Distributor of Tata Motors Ltd., in Nepal for its Commercial and Passenger Vehicles Business Unit.tatamotorsnepalservice3Mr. Sachin Sawhney, Head, Customer Support, International Business, Commercial Vehicles, Tata Motors said, “We are committed to bringing in new services that help us provide continued customer support backed by new technology. We are not only introducing new products with industry-first features but also offering exciting new service packages to match our world-class products and offer our customers hassle-free after sales experience.” tatamotorsnepalservice4Mr. Rajan Babu Shrestha, COO Sipradi Trading Pvt Ltd, announced, “We are very pleased to introduce “48 Hours Repair Guarantee” and “90 Minute FastTrack Service Promise” as two more additions to our existing range of Value Added Services. This is another milestone that demonstrates our commitment to continuous improvement. Superior customer service is an integral part of our business. Here at Sipradi, we bring in state-of-the-art service centers along with highly qualified and trained manpower to ensure highest level of customer satisfaction.”

About key service offerings:

  • Fast track service commitment will ensure customers get delivery of the car within 90 minutes for any scheduled maintenance service. Tata Motors is the first brand to offer such commitment in Nepal.
  • Any running maintenance or minor repairs will be completed and the vehicle will be delivered within 48 hours (applicable for Zest, Bolt & Safari Storme). Failure to meet this commitment will result in the customer being assured of the entire job charges, including labour charges and spare parts, free of cost. This is also a first service offering in Nepal by any Automobile brand in Passenger Vehicles segment.
  • 24X7 Customer Assistance Centre provides all required assistance to customers including Breakdown Assistance in Kathmandu valley.
  • Tata Motors Connect – A service focused mobile application available on Android & iOS platforms to help customers stay in touch with the Company at all times experience, a tool at finger tips for any after sales requirement. Customer can make an emergency call, navigate to nearest or desired workshop anywhere in Nepal, do advance booking of service, provide feedback or register complaints through this new offering.
  • Tata Motors along with Sipradi will provide free pick up & drop facility of cars in Kathmandu city during their scheduled services.


1988 Total Views 1 Views Today

Related post


Hyundai Launches India’s First Fully Connected SUV – ‘VENUE’. Hyundai VENUE has been developed with keeping in mind direction such as solid presence, refreshing driving experience and seamless connectivity. Hyundai has designed the venue for Smart Young Progressive Customers. The Hyundai Venue is “Connected to Excitement” with Blue Link Technology which has 33 new connected […]

Read More

10th Year anniversary | Volkswagen Nepal

Pooja International Nepal Pvt. Ltd., the authorized importer of renowned car brand “Volkswagen” which means “People’s car” in Germany organized a press conference today to mark the celebration of its 10 th Anniversary in Nepal. In the spirit of this joyous occasion, Pooja International Nepal Pvt. Ltd revealed its “10 special offers” to its prospective […]

Read More


Jagadamba Motors Pvt. Ltd., sole authorized distributor of TVS motorcycles in Nepal hosted a test ride event of the TVS Apache RR310 on 29 th April, 2019. The event presented an opportunity to invited guests for a brief test ride of their all new sport bike, the Apache RR310. The Apache RR310 has a 312.2cc […]

Read More


CG|Motocorp the authorized distributor of Suzuki four wheeler to Nepal and automotive division of CG l Holdings launched the 3rd generation Wagon R today. The Big New WagonR is poised to impress customers with its bold design, enhanced space, comfort, next generation infotainment system and advanced K-series engine offering excellent fuel efficiency and driving pleasure. […]

Read More

Hyundai New Year Delight 2076

Laxmi Intercontinental P. Ltd., the sole authorized distributor for Hyundai Automobiles in Nepal has launched “Hyundai New Year Delight” scheme to mark Nepalese New Year 2076. Under this scheme, the customers can get the privilege of New Year benefits which is available in all Hyundai showrooms across Nepal. The scheme offers attractive cash discount, free […]

Read More

Shadow Top Brand Shadow